Shipping Details

Confirmed orders placed before 16:00 CET will be shipped the same day (excluding Saturday and Sunday). During sales or special promotions, shipping times may be longer. reserves the right to delay dispatch in the case of unforeseen circumstances.

Concierge Box 
pre-ordered items as well as items paid through Direct bank transfer will be shipped as soon as NADIR MAUT receives money on the company bank account indicated in the invoice.

When the order is shipped, Clients receive an E-mail from specifying the tracking number and a direct link to monitor the shipment status as well as the relative invoice.

In the event of delays in Customs, Clients will be notified directly by the courier and/or

Upon delivery of every order, we kindly ask Clients to inspect the box carefully BEFORE signing the delivery. boxes with are carefully packed in a second cover box. If for any reason the box looks damaged, check it immediately.


In case the box has been tampered with, open a claim immediately with the courier and contact

If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.